Hilarious: Judge in The Hague fines Blogger for ranting about Dutch Telecom Company Call Center Employee

Frontal Naked

Warning: if you follow links of this post you will be confronted with pictures of nude persons.

Blogging can be costly.

Peter Breedveld publishes a Blog Frontaal Naakt which means so much as (Con)Frontal Naked or more semantic: The Naked Truth. Each post starts with a nude picture. That may have influenced the judge in this basically Christian and hence puritan little country. Both links point to the same Blog.

Peter is a journalist. In a rant going on in several posts [I erased the links, see update below] he describes his unfortunate encounter with a saleslady of Dutch Telecom provider Vodafone’s call center. I will describe her as Miss X. To be fair he was a bit personal, but the point he wanted to make was that employees of a big company should not be allowed to con a client under the protection of the deep pockets of the big company.

Both Vodafone and Miss X sought a court order against Peter to erase the infamous posts and Miss X felt harassed by the posts, claimed damages and specifically wanted to have her name erased from the Blogs.

Last wednesday the verdict was published.

The Judge dismissed the case of Vodafone entirely

However, the Judge honored the claim of Miss X, the Vodafone call center employee:

  • Peter has to pay Miss X damages of Euro 500,- (she had asked Euro 1,000,-), because Peter had been much too personal in his rants.
  • In additions Peter has to pay the costs of the court proceedings and the Lawyers which is in total Euro 1.203,55.
  • Finally he has to erase the name of Miss X and is not allowed to post any combination of letters that could be interpreted as a link to her name from his Blogs, lacking to comply with the order he will forfeit a fine of Euro 1.000,- per diem (oh, sorry that means per day) with a maximum of Euro 10.000,-.

Note: He had already erased her name before the verdict.

I’ll tell you why this is hilarious.

Simply go to this link on Web Archive Org and there you will see the full name of Miss X in an older version of Peter’s site. No way, I presume, Peter can take her name away there. Then you Google on the full name of Miss X, and you’ll find this link: Dokter Lutser, look for the October 6 post [alas the site has been removed since].

The court order solves nothing: Miss X, who claimed in court that she was harassed by telephone privately at home, because everybody could Google her name, still can be harassed and Vodafone ends up with a lot of egg on its face.

The sad part of this all is that there are so few hits for the rather unusual name of Miss X. on Google that probably she had to create her own 5 minutes of fame.

By the simple count and tone of all the comments this little affair generated, I believe Peter did a good job pointing these practices out. Nothing so frustrating as to try to get contact with a Telecom Moloch. The other Dutch Telecom companies are no better in this respect I can assure you from some experiences myself.

Another aspect of the case is that sales peoples’ phone calls are notoriously taped in this little country and the tapes of the telephone calls in question were not made part of the court proceedings. I suspect on purpose, as Vodafone doesn’t want to admit this practice. Such tapes, the X Tapes, could have demonstrated the way the actual telephone conversation took place and whether Peter or Miss X was a bit over the top. I hope time will learn.

Update November 29, 2007:

Peter Breedveld has erased all Blog posts regarding the Vodafone affair, as in the comments section people were trying to get the name or a letter combination referring to Miss X into his Blog with as a consequence he could be hold responsible.

He admits that in the end the Telecom Moloch Vodafone won.

Long live freedom of speech!

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4 Responses to Hilarious: Judge in The Hague fines Blogger for ranting about Dutch Telecom Company Call Center Employee

  1. Dokter Lutser medisch weblog says:

    As the original post has been deleted I’ll leave it as a quote:

    [...] En weer even een kort rondje Waar Komt U Voor. Mejuffrouw ……. natuurlijk, inmiddels verboden door de rechter maar bij ons nog gewoon verkrijgbaar. [...]

    Updated January 3, 2009

  2. [...] Hilarious: Judge in The Hague fines Blogger for ranting about Dutch Telecom Company Call Center Empl…. I have no explanation why this is so popular again. [...]

  3. [...] Hilarious: Judge in The Hague fines Blogger for ranting about Dutch Telecom Company Call Center Empl…. On a similar tag similar happened to me today: I got texted with a message that I had to contact a collecting agency for Ziggo, the local Cable company, to pay something. I had no unpaid bills.So I called immedeately…only to find out that they had texted the wrong number. It took me 20 minutes to get contact with the darn call center! [...]

  4. [...] is that incident of the blog of a ranting Dutch Journalist who had mentioned the name of the employee of a Dutch [...]

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